1. Hit the Windows Start button and type either "Steps" or even "PSR" to run the Problem Steps Recorder.
![](/portals/0/image_3%5B1%5D.png?ver=2016-06-02-215254-167)
2. Click Start Record and reproduce the problem you're having.
You can even click "Add Comment" to highlight an area of the screen as a call-out.
![](/portals/0/image_thumb_2%5B1%5D.png?ver=2016-06-02-215449-543)
Problem Steps Recorder records your clicks
and screen.
3. When finished recreating the problem, please click 'Stop Record' and save the recording as a ZIP file. Please email the zip file to us along with any other information you feel pertinent to CustomerSupport@SimXperience.com
Issues submitted with a problem steps recording are given the highest priority.